Free Shipping On All US Orders Over $125 Free Shipping On All US Orders Over $125

SHIPPING & RETURNS

RETURNS

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We have a 14 day money-back guarantee for products purchased through veologe.com.

Please note: We are not able to refund original shipping charges as these are paid directly to the carrier. Purchases made through unauthorized veologē retailers do not qualify for a refund.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you received an item that is defective or damaged, please email us at info@veologe.com with the following information:

- "Return Request" in the subject line
- Customer’s name
- Description of your issue
- Your order number
- Any images/attachments if relevant 

 

Once your return is accepted, we will send you instructions on where to send your package. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on sale items or gift cards.

SHIPPING

Orders are typically processed within 24-48 hours, Monday through Friday, excluding federal holidays and weekends. Please note, observed US holidays include: New Year’s Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Day. Additional closures may also apply.

We currently ship to the US only. If you would like to place an international order, please email info@veologe.com

TRACKING

Once your order has been processed, a tracking number will be sent to the provided email address. Once you receive your tracking number, we highly recommend signing up for tracking updates with the shipping carrier.

Can’t find your order? Sorry about that. If you’ve looked around and asked your neighbors, and if it still hasn’t turned up in 3 or more days, let us know. We will work with our shipping partners to track down your package. This process takes approximately 7-10 business days.